This Privacy Policy outlines how Benron (Pty) Ltd (“Benron”, “we”, “our”, “us”) collects, uses, stores, and protects personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”), and other applicable South African laws including the Electronic Communications and Transactions Act, 25 of 2002 (“ECTA”).
Registered Name: Benron (Pty) Ltd
Website: www.benron.co.za
Registered Address: 101 Protea Building, Loch Street, Meyerton, 1961
Email: info@benron.co.za
Information Officer: Portfolio Manager
This policy applies to all personal information processed by Benron (Pty) Ltd in the course of its operations, including Sectional Title Scheme Management, Levy Billing, Maintenance Coordination, and Commercial Building Management. It also applies to visitors to our website, www.benron.co.za, and users of our digital platforms and services.
We collect and process the following categories of personal information:
- Contact details (name, email address, phone number) submitted via our website’s enquiry or contact forms.
- Unit and ownership details required for levy billing, scheme management, and maintenance coordination.
- Banking and payment information where applicable for levy and service payments.
- Communications sent to or from Benron via email or our Urbanise Strata cloud-based management platform.
We collect personal information directly from you through:
- Our website’s enquiry or contact forms.
- Correspondence with our offices or the Portfolio Manager.
We also process information provided by trustees, owners, tenants, and authorised representatives as part of managing sectional title and commercial properties.
We process personal information for the following purposes:
- Administering sectional title and commercial property management functions.
- Levy billing, account administration, and maintenance coordination.
- Communication with owners, tenants, suppliers, and trustees.
- Compliance with applicable legal and regulatory obligations (e.g., FIC Act, STSMA, VAT Act).
- Maintaining accurate financial and ownership records in our accounting systems.
We make use of the following authorised service providers that may have access to or process personal information on our behalf:
- Afrihost (website hosting and server security)
- Urbanise Strata (cloud-based management and accounting platform)
- Comb Communications (access control and security integrations)
- Sage Accounting (financial and levy administration software)
- Financial Intelligence Centre (FIC) reporting obligations where applicable
These providers are bound by confidentiality and data protection obligations in line with POPIA.
Some personal information may be stored or processed in cloud-based systems hosted outside South Africa, such as Urbanise Strata. Benron ensures that such transfers comply with Section 72 of POPIA, meaning equivalent data protection safeguards are in place in the recipient jurisdiction or through binding agreements.
Our website may use cookies or analytics tools to improve functionality, performance, and the user experience. Cookies are small data files stored on your device. You can modify your browser settings to block or delete cookies. By continuing to use our website, you consent to our potential use of cookies as described in this policy.
We take all reasonable measures to protect personal information against unauthorised access, loss, misuse, or alteration. These include secure servers, password-protected systems, encrypted storage, and restricted staff access. Our service providers (Afrihost, Urbanise, Sage) implement industry-standard security safeguards.
In accordance with Section 22A of the Financial Intelligence Centre Act (FIC Act) and other relevant legislation, we retain transaction and identity records for at least five (5) years after the conclusion of a transaction or termination of a relationship. Property and financial records required under the Sectional Titles Schemes Management Act are kept in compliance with that Act’s requirements.
Under POPIA, you have the right to:
- Access personal information held about you.
- Request correction or deletion of inaccurate, irrelevant, or excessive data.
- Object to processing of personal information in certain circumstances.
- Lodge a complaint with the Information Regulator at complaints.IR@justice.gov.za.
For any privacy-related enquiries, please contact our Information Officer:
Portfolio Manager
Benron (Pty) Ltd
101 Protea Building, Loch Street, Meyerton, 1961
Email: info@benron.co.za
This policy may be updated periodically to reflect legal or operational changes. Updated versions will be published on our website with the effective date displayed. This version was last updated on 11 March 2025.